Warranty Policy
What This Warranty Covers:
This warranty protects against manufacturing defects that impact normal operation, including:
• Electrical component failure under standard residential use
• Internal wiring or driver defects
• LED malfunction or premature failure
• Power-related faults caused by manufacturing issues
• Structural faults affecting safe operation
• Issues present at delivery but identified later
Coverage is valid for 12 months from the date of delivery and applies to indoor residential use, unless stated otherwise on the product page.
How To Submit A Warranty Claim:
To start a claim, please contact our support team via:
Email: info@lilyaston.com
Or through our Contact Us page
Include your order number, a clear description of the issue, and photos or videos where applicable. We aim to respond within 24 hours.
Warranty Coverage Scope:
This warranty covers faults resulting from manufacturing defects, not issues related to installation, usage, or handling after delivery.
Warranty Limitations:
This warranty does not cover:
• Installation errors, wiring mistakes, or incorrect voltage
• Accidental damage, impact, or breakage
• External factors such as moisture, humidity, or power surges
• Normal wear, aging, or cosmetic changes over time
• Modifications, alterations, or third-party repairs
• Commercial, rental, or high-traffic use
Warranty Claim Requirements:
To process a claim, the following are required:
• Proof of purchase or order number
• Clear video showing the issue while powered on
• Clear photos of the installation and wiring
• Confirmation of correct voltage usage
Incomplete submissions cannot be assessed.
Warranty Resolution:
If your claim is approved:
• A replacement part or identical item will be provided
• Refunds or store credit are not offered under this warranty
• Replacement shipping is covered once per order
This warranty is non-transferable and applies to the original purchaser only.
Contact Information:
For any questions or to submit a claim, please contact our support team:
Lily Aston
info@lilyaston.com
+1 (917) 718-7467
915 Murray St
New York, NY 10007
United States
Customer Service Hours:
Mon to Fri: 09:00 - 17:00 (EST)
Sat to Sun: 10:00 - 16:00 (EST)
All enquiries are responded to within 24 hours.